Professional Services
Your infrastructure, run by the engineers who built it
Every RackNation product is powerful on its own. Professional Services puts our NOC and infrastructure engineers to work on yours: configuring, tuning, troubleshooting and securing it, so your team can stay focused on the business instead of the servers.
Product alone, or product plus our engineers?
Our products give you the platform. Professional Services gives you the expertise to get the most out of it.
Managing it yourself
- Your team learns cluster, database and firewall tuning on the job
- Troubleshooting under pressure, often after hours
- Updates, firmware and hardening get postponed
- Someone has to travel to the datacenter for hands-on work
With RackNation Professional Services
- Engineers who know our platform inside out, because they run it every day
- Faster fixes with less downtime and less risk of costly mistakes
- Proactive care: updates, monitoring and security hardening done for you
- Hands on your hardware, already on-site in our datacenters
Choose the right level of help
Book engineering time for a specific project, or add ongoing management to your VPS.
Basic Tier
$110 USD one-time · 2 hours included
Mon–Fri, 7:00 AM – 6:00 PM (UTC-6)
Custom support from a NOC or Infrastructure Engineer for everyday configuration and server tasks.
Additional hours billed separately.
Book BasicAdvanced Tier
$250 USD one-time · 2 hours included
24 hours a day, Monday to Sunday
Senior engineering for complex, critical work, including hands-on tasks inside your racks.
Additional hours billed separately.
Book AdvancedVPS Server Management
$45 USD / month
24/7 managed support via tickets
Our NOC looks after your Linux VPS day and night, so it stays updated, secure and fast.
Excludes application development, data recovery from corrupted disks and repeated reinstalls caused by user error.
Add VPS ManagementHow it works
- Order your servicePick the tier that fits the job from the client area.
- Tell us what you needOpen a ticket describing the task and your preferred schedule.
- We get to workAn engineer from our NOC or infrastructure team takes it from there.
- Confirmed with youWe review the results with you before closing the ticket.
Not sure which tier you need?Tell us about your project and we'll recommend the right level of support.
See all Professional Services